RETURNS AND EXCHANGES 

Zippo products are made with quality and integrity. If you feel the need to return or exchange an item purchased from this website, we will gladly process your return within 14 days from the date you received your product.

Items damaged by abuse, misuse, normal wear, or lack of reasonable care are not covered by the manufacturer’s warranty and cannot be returned at any time after purchase.

If you purchased your Zippo product from an authorized Zippo retailer, please contact that retailer for details about their return policy. We do not accept returns for merchandise purchased through retail stores.

Merchandise returned for credit must be in new, unused condition. To return a product for credit or exchange, please include a copy of the delivery slip included in your shipment and the reason for your return. If you do not have your original delivery slip, please include your order number, name, address, phone number, and email address so we can contact you with any issues that may arise.

Pack your return and send it to:
Moreno 1467 Monserrat, Buenos Aires City

REFUNDS

Upon receiving the products, refunds will be processed to the payment method used for the original order.

Refunds will include only the product and the IVA amount.